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VB Petition

Bugs: Hyperlink with "mailto:" tag opens two windows

Author(s)
Dev Ashish
  This problem has been reported by several individuals and can be easily duplicated with Outlook Express or Outlook. I, personally, haven't seen this with other email clients, but again, others have reported this to be the case.

    The solution is now known, thanks to Lloyd Songne, who emailed me the following.

    There is a better fix to the problem you mentioned under bugs where Outlook and Outlook express open two mail composition windows.  We ran into this and MS was able to give the answer.  Here's how we fix it per Microsoft support:

  1. Select the "Start" button and choose "Run"
  2. In the space provided type regedit
  3. Open the HKEY_CLASSES_ROOT folder
  4. Scroll down until you find the PROTOCOLS folder and open it
  5. Open the Handler folder
  6. Open the "mailto" folder
  7. Delete the CLSID key
  8. Close the Registry Editor

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